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"Geforce" series): This message appears when you do not have your Phoenix USB interface connected to your computer's USB interface, or your computer is not detecting the USB interface is connected.

Firstly, make completely sure that: • Your transmitter has its batteries installed and fully charged • All connections are firmly inserted into each other If Phoenix still does not recognise that your radio is connected, you may require an extra adaptor for your radio - even if the Phoenix USB interface appears to connect directly to your radio without one.

Please consult the list above carefully to check that this is not the case.

Some makes/models of radio may require an extra adaptor.

A full list of compatible radios can be found below: • All JR MC/MX (no adaptor required) - ** MC-series requires "DSC Interface" Accessory ** • Spektrum DX4e / DX6 / DX6i / DX7 / DX7S / DX8 / DX9 / DX10 / DX10t / DX18 (no adaptor required)* • Spektrum DX5e older-style with SIDE training port ("DX5e adaptor" required) • Spektrum DX5e new-style with REAR training port (no adaptor required) • All Futaba ("Futaba/Hitec round" or "Futaba square" adaptor required) • Futaba FX-18 with 2.5mm stereo training port ("Futaba FX-18" adaptor required) • Hitec Aurora (no adaptor required) • All Hitec except "Aurora" and "Flash" Series ("Futaba/Hitec adaptor" required - "Aurora" requires no adaptor - "Flash 7" is not compatible) • All Multiplex except "Smart SX" ("Multiplex" adaptor required) • All Sanwa RD and RDS series ("Sanwa adaptor" required) • E-sky ETB41 2.4 ghz (no adaptor required) • Other E-sky ("Mini-DIN adaptor" required) • Co-Pilot ("Mini-DIN adaptor" required)• Blade CX2, CX3, CP Pro 2, Blade SR – no adapter is needed • Parkzone Transmitters with training jack ("DX5e adaptor" required) • Art-tech 100B (no adaptor required) • Art-tech 100C ("Art-tech 100C adaptor" required) • Walkera 2401, 2601 (Using "MINI-DIN adaptor" supplied with transmitter) • Walkera 2402, 2602 ("Walkera 2801 adaptor" required) • Walkera 2801 ("Walkera 2801 adaptor" required)• USB controller devices and joysticks • Spektrum DX7 "SE" version (This radio has no training output for R/C simulators) • Hobbyzone transmitters and any transmitter included with Park Zone or E-Flite Ultra Micro products • All Walkera except 2401, 2601, 2402, 26 (see above) • Any other transmitter without a compatible training port If you have lost or damaged your Phoenix installation CD or DVD, you can purchase the latest version of the Phoenix software on DVD for a small charge from the accessories section of our safe, secure and fast online ordering centre: This rare issue occurs when the included Microsoft Direct X installer cannot run on your computer during installation.

This message appears when Phoenix cannot detect a compatible transmitter connected to your USB interface.